Thank you for shopping with Stellar Chroma Haven. We want you to be happy with every coloring book, puzzle book and activity book you buy. This Refund Policy explains when you can get a refund or replacement for our digital Products. It forms part of our Terms of Service.
1. Digital Products
Because digital files can be downloaded, saved and printed immediately, all sales are final once the Product has been delivered, except in the situations described below. By completing your purchase and downloading your files, you agree to this policy.
2. When You Are Eligible for a Refund or Replacement
We will provide a replacement file or a full refund, whichever you prefer, if:
- The file is damaged or won't open, and we can't fix the problem after you contact us.
- You did not receive your download after payment, and we can't resolve the delivery problem.
- The Product is materially different from its description, for example it has far fewer pages than listed or is a different book from the one you bought.
- You were charged more than once for the same Product by mistake.
- The pages are unusable for printing because of a defect in our file, such as missing or blank pages, and we can't correct it.
In most cases we will first try to send you a corrected file, because that is usually the fastest fix. If a replacement doesn't solve the problem, you will receive a refund.
3. When Refunds Are Not Available
We're unable to offer refunds for:
- Change of mind, or buying a Product by mistake, after the files have been downloaded.
- Printing results that differ from what you see on screen, which can be caused by your printer, ink, paper or settings. If you need help getting a good print, we're happy to give tips.
- Products you have already printed, colored or completed.
- A Product you simply expected to be a different age range or difficulty level, if it matches the description on its page. Please read each description before buying.
- Requests made more than 14 days after purchase, unless the law where you live gives you longer.
4. How to Request a Refund or Replacement
- Email stellarchromahaven@gmail.com within 14 days of your purchase.
- Include the email address you used to buy, the name of the Product, and a short description of the problem. A screenshot helps if the file won't open.
- We'll reply within 2 business days, usually with a fix, a replacement or confirmation of your refund.
5. How Refunds Are Paid
Approved refunds go back to the original payment method through Stripe. Once we issue the refund, it usually appears in your account within 5 to 10 business days, depending on your bank or card issuer. You'll receive an email confirmation from us or from Stripe when it's processed. After a refund, your access to the Product ends, and you agree to delete the files and any copies.
6. Please Contact Us Before a Dispute
If you have a problem with an order, please email us first. We can usually solve it faster than a card dispute or chargeback, and we'll always try to make it right. Disputing a legitimate charge without contacting us may result in us declining future orders.
7. Your Legal Rights
This policy does not limit any rights you have under the consumer protection laws where you live. If those laws give you additional rights, they apply in addition to this policy.
8. Changes to This Policy
We may update this Refund Policy from time to time. The version posted here when you buy applies to that purchase. We'll change the "Last updated" date whenever we make changes.
9. Contact Us
Stellar Chroma Haven
Email: stellarchromahaven@gmail.com